BEST PRICE GUARANTE
  • All
  • Beachfront Hotel
  • Lagoon Resort
  • Villas & Apartments
Client Login
Please enter your Client Log-in user name and password for access to the Special Client Booking Facility.
Cancellations
If you wish to cancel your booking, please enter the Booking Reference Number and your last name.
Property Assignments
Please assign your guests to their property. Nominate their names to each property.
 PropertyAdultsChildren
You have nominated multiple property; please note that the arrival/departure dates and payment details must be the same for all property. If these details are different, please consider separate bookings.

Cancellation Policy

 

COVID19 FLEXIBLE TRAVEL POLICY – Book with Confidence

Book now, pay later and enjoy fully flexible date changes

For travellers affected by international travel restrictions, or ill-health due to COVID19, we are making additional adjustments to our Standard Cancellation Policy, to give you extra peace of mind.


Simply book now, and pay 25% deposit 30 days prior to travel.

 

For COVID19 related cancellations and amendments:-

• Prior to 24 hours of arrival, free date changes are allowed for travel up to 12 months from original travel dates.
  (note: medical certificate is required).

• Cancellations received within 24 hours of arrival, you will be charged 25% of total accommodation.

For all other reasons for cancellations, the below Standard Cancellation Policy will be applied. 

 

 

STANDARD CANCELLATION POLICY

Once a booking has been confirmed the following cancellation policy will apply and will be enforced:-

31 days prior to arrival - NO FEE
15 - 30 days prior to arrival - 25% of total accommodation
8 - 14 days prior to arrival - 50% of total accommodation
1 - 7 days prior to arrival - 75% of total accommodation
NO SHOW - 100% of total accommodation
Also applies to any amendments made within the same time frame.

 

We strongly recommend you purchase travel insurance for all other unforeseen circumstances that may result in cancellation or any other claim.